Scott Bursik
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Senior Solutions Engineer

Scott Bursik

Twenty-five years in enterprise observability, data platforms, and applied AI. I take sophisticated technology into the room where the budget gets decided, and make the case in terms both the engineers and the executives recognize.

Lately that means building the tooling that lets agentic systems reason about a customer’s actual business, and the automation that keeps their data governed while it happens. I write it myself rather than only selling it.

Download résumé (PDF) scott.bursik@gmail.com LinkedIn

Years in the field
25+
Direct account sales
$22M+
President’s Club
FY19 & FY20

Profile

I turn sophisticated technology into outcomes somebody can measure. My career runs through enterprise observability, monitoring, digital experience analytics, network management, and cloud security — deep enough to hold my own on the architecture, plain enough to hold the room when the decision gets made.

At Quantum Metric my work sits where AI meets data governance. I built internal tooling that detects and configures data collection and PII masking rules automatically, replacing a manual step that used to go wrong in every implementation. I also author the skills and directives behind Felix, our agentic product, so it reads a customer’s environment through their own business rules instead of generic defaults.

I own the full pre-sales lifecycle: discovery, technical qualification, tailored demonstrations, proof-of-value, and the expansion that follows. I have built and led solutions engineering teams of three, four, and eight — and I started leading technical people well before that, as a Non-Commissioned Officer in the U.S. Army.

Scott Bursik
Dallas–Fort Worth, Texas

Capabilities

AI & automation
Agentic AI enablement, agent skills and directives, context engineering, prompt engineering, Claude Code, Hermes, Gemini, open-source models, Python, JavaScript.
Data governance & quality
PII discovery and masking, data collection policy, privacy controls, telemetry architecture, data quality, governed agent deployment.
Pre-sales engineering
Technical discovery, proof of concept and proof of value, RFP and RFI response, executive presentations, demo engineering, technical qualification, competitive displacement.
Observability & platforms
Full-stack observability, APM, digital experience analytics, metrics, logs and traces, Quantum Metric, Grafana, AppDynamics, Cisco FSO, Zscaler Digital Experience, HP OpenView, IBM Tivoli.
Leadership & strategy
SE team management, hiring and onboarding, territory and account strategy, cross-functional alignment, coaching, executive engagement, field enablement, go-to-market.
Foundations
Cloud and hybrid infrastructure, networking protocols, API integrations, enterprise monitoring at scale, systems engineering, avionics and electronics.

Experience

  1. – Present

    Senior Solutions Engineer

    Quantum Metric Richardson, Texas

    • Built internal tooling with Claude Code that detects and configures Quantum Metric data collection and PII masking and blocking rules automatically, replacing a manual, error-prone step in every implementation. Adopted by solutions engineers and customer success engineers in the field.
    • Author the skills and directives for Felix, Quantum Metric’s agentic AI product, encoding customer-specific business rules so the agent interprets each client’s web and mobile environment with real business context rather than generic defaults.
    • Senior solutions engineer to Fortune 50 and Fortune 100 accounts across financial services, hospitality, and travel, owning technical strategy through pre-sales, expansion, and renewal.
    • Technical anchor for a newly formed territory team: onboarded two account executives and established the discovery, demo, and proof-of-value motion they ran on.

  2. –

    Solutions Engineering Manager

    Grafana Labs Remote

    • Led three solutions engineers delivering observability solutions — metrics, logs, and traces — to enterprise clients across the Americas.
    • Owned the sales engineering motion end to end: discovery, customer-specific demonstrations, RFP and RFI response, and technical validation for Grafana Cloud and on-premises stacks.
    • Established practices that measurably improved demo quality, discovery rigor, and proof-of-value win rates across the team.

  3. –

    Sales Acceleration Specialist

    Zscaler Dallas, Texas

    • Optimized digital experience for cloud and hybrid workforces, diagnosing end-user performance across distributed environments.
    • Resolved user experience issues across the world’s largest security cloud, partnering cross-functionally on complex enterprise architectures.

  4. –

    Sales Engineering Manager

    Cisco · AppDynamics Richardson, Texas

    • Led eight sales engineers across the West region supporting AppDynamics and the Cisco Full-Stack Observability platform.
    • Built the territory and account strategy that drove growth and durable relationships with technical and executive stakeholders.
    • Recruited and developed technical talent into a team that consistently hit its targets.

  5. –

    Team Lead, Global Enterprise Sales Engineering

    AppDynamics Texas, Oklahoma, Louisiana & Arkansas

    • Led four enterprise account sales engineers, focused on account planning and proof-of-value execution.
    • Hired and developed SEs into a team culture centered on solution excellence.

  6. –

    Senior Sales Engineer

    AppDynamics Dallas–Fort Worth, Texas

    • Achieved $22M+ in sales on direct accounts in under four years, working with the largest enterprise accounts in the region.
    • Drove application and business performance across the DFW market by connecting application telemetry to customer experience and business outcomes.
    • Named Sales Engineer of the Year, South Region, FY2019; President’s Club FY2019 and FY2020.

  7. –

    Senior Solutions Architect

    J9 Technologies Richardson, Texas

    • Architected ITOM and APM solutions for Fortune 1000 clients, running proof-of-concept projects that accelerated sales initiatives.
    • Led customer webinars, best-practice sessions, solution demos, and new product briefings.

  8. –

    ITOM Solutions Architect, South Central Technical Sales

    Hewlett-Packard Plano, Texas

    • Network Management suite specialist for Central Sales, leading customer migrations to current releases and designing tailored enterprise solutions.
    • Built the internal training that kept the technical sales team current on releases and roadmap.

  9. –

    Senior Systems Engineer

    Southwest Airlines Dallas, Texas

    • Led the core team that built the enterprise Monitoring Reference Architecture, standardizing how the business measured system health and performance.
    • Spearheaded a migration from OpenView for UNIX to OpenView for Linux covering 5,000+ monitors and 6,000 monitoring agents.
    • Partnered with technology teams across the business to define monitoring strategy and improve business and technology alignment.

  10. –

    Enterprise Systems Engineer

    PepsiCo Plano, Texas

    • Managed 100,000+ monitoring agents for system health and availability across enterprise infrastructure.
    • Developed self-service tooling for operations that cut turnaround time and baseline support load.
    • Led the enterprise monitoring migration from IBM Tivoli to HP OpenView.

  11. 12 years

    Avionics Technician, Non-Commissioned Officer

    United States Army

    • Served eight years as a Non-Commissioned Officer, supervising a $6M avionics and electrical repair facility with 20 technicians and accountable for mission readiness.
    • Evaluated and repaired aircraft wiring, communication, navigation, and radar systems across multiple airframes.
    • Mentored technicians in advanced avionics and electrical repair — where a career of diagnosing complex systems under real consequence began.

Recognition

Community

  1. –

    Webelos Den Leader

    Boy Scouts of America

    • Planned and delivered a year-round activity program for the den, mentored the den chief, and supported Scouts through their advancement.
    • Completed Webelos Den Leader Fast Start, Basic Leader Training, and Outdoor Leader Skills.

  2. –

    Coach, Photographer & Videographer

    Cisco Girls Power Tech

    • Coached North Texas high school students directly on the challenges and rewards of a technology career.
    • Produced the photography and video used to market the program to additional schools for FY23, and covered Cisco public events with full post-production.

Contact

If you are looking for a solutions engineering leader, need a technical partner for a complex evaluation, or just want to talk about agents and observability — I would like to hear from you.